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Shipping policy

Effective Date: 2026-01-17

1. Introduction

At PPLL MGMT, operating the Vital Glowing store, we provide a clear and consistent shipping experience. This Shipping Policy explains how we ship orders placed on vitalglowing.com.

  • Service name: Standard Shipping
  • Price: Free on orders over $100; $60 shipping fee on orders under $100 (where applicable)
  • Delivery time: 3 to 9 business days total
  • Destination: United States
  • Coverage: All products unless a product page states otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We may add additional regions in the future. If we expand shipping coverage, this page will be updated accordingly.

3. Shipping Costs

  • Standard Shipping: Free on orders over $100 shipped within the United States
  • Orders under $100: A $60 shipping fee may apply and will be displayed at checkout

All applicable shipping costs are shown at checkout. We do not add hidden shipping charges. Taxes may apply and will be calculated at checkout where required by law.

4. Order Handling and Delivery Time

Total delivery time is typically 3 to 9 business days from the time you place your order. This timeframe includes order handling and carrier transit time. Business days are Monday through Friday, excluding holidays.

If an item requires additional processing or lead time, the product page will include an estimated delivery note. In such cases, the product page estimate will govern.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. Depending on destination, product type, and package size, we may use USPS, UPS, FedEx, freight carriers, or similar services.

Shipment tracking

Tracking is provided where available. You will receive a tracking link by email when your order ships (or when the carrier provides it).

Insurance

Where applicable, shipments may be insured against loss or damage in transit. If there is an issue with delivery, please contact us promptly so we can assist.

6. Order Tracking

After your order ships, you will receive an email with tracking details (when available) so you can follow delivery progress.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated timeframe, contact us at support@vitalglowing.com or call 1-520-594-0747. We will assist with carrier inquiries and next steps.

Marked delivered but not received

  • Confirm the shipping address provided at checkout
  • Check with neighbors or building management, if applicable
  • Contact the carrier and then contact us so we can assist with a trace where possible

Damaged packages

We will review the information and arrange a replacement, return, or refund as appropriate and in accordance with our Return and Refund Policy.

8. Missing Items

If an item is missing from your order, contact us within 7 days of delivery and include your order number and details of the missing item(s). We will investigate and, if confirmed, ship the missing item or issue a refund as appropriate.

9. Returns and Refunds

Returns are governed by our Return and Refund Policy. In summary:

  • Return shipping: Customer is responsible for return shipping unless the item is defective, damaged on arrival, or not as described
  • Refund timing: Refunds are issued after the returned item is received and inspected, consistent with the Return and Refund Policy

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly by the customer.

If an order is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with PPLL MGMT.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before beginning any new wellness practice.